EcoSip Reusable Straw

We prioritize shipping your product and send out hundreds of orders to satisfied customers around the world every day. However, since most of our warehouses are located internationally, our shipping and handling times may vary, and we cannot offer next-day delivery.

Here's a breakdown of the process:

1. Processing time: once we receive your payment, we immediately send your order to our suppliers for verification, tailoring, quality check, and packaging. this step may take an additional 1-4 days.
2. Shipping time: This is the time it takes for your items to be shipped from our warehouse to your destination. Usually, it takes around 10-15 days, but the actual shipping times can vary.
3. Tracking: After your order is shipped, we'll send you a confirmation email with a tracking number. You can use this number to easily locate your product on our website anytime (Using our tracking page). Please note that while most of our shipping companies provide tracking, it may not be available in all cases. 

Welcome to WizeKito, your trusted destination for all your shopping needs! At WizeKito, we believe in providing exceptional customer service and ensuring that every purchase you make is a delightful experience. We are committed to building a relationship of trust and reliability with our valued customers, and our Guaranteed Rule is a testament to that commitment.
Our Guaranteed Rule:
1. 100% Authentic Products: We understand the importance of receiving genuine products, which is why we guarantee that every item you purchase from WizeKito is 100% authentic. We work directly with authorized suppliers and brands to ensure that you receive only the highest quality products.
2. Hassle-Free Returns: We want you to shop with confidence, knowing that if you're not completely satisfied with your purchase, you can easily return it. Our hassle-free return policy ensures that you can initiate a return within a specified period and receive a refund or exchange without any unnecessary hassle or inconvenience.
3. Secure Payment Options: Your online security is of utmost importance to us. WizeKito provides a secure and encrypted platform for all your transactions. We offer a range of trusted payment options, allowing you to choose the method that suits you best. Rest assured, your personal and financial information is safe and protected when you shop with us.
4. Excellent Customer Support: We take pride in our dedicated customer support team, who are always ready to assist you with any queries or concerns. Whether you need help with product information, order tracking, or post-purchase assistance, our friendly and knowledgeable team is here to provide you with prompt and satisfactory solutions. Our support is available through online chat and WhatsApp.
5. Fast and Reliable Shipping: We understand that you're excited to receive your purchases, which is why we strive to provide fast and reliable shipping services. WizeKito partners with trusted shipping providers to ensure that your orders are delivered to you in a timely manner, securely packaged to protect your products during transit.
In addition to our commitment to customer satisfaction, WizeKito goes the extra mile to provide you with exceptional support whenever you need it. We understand the importance of being available and accessible to our valued customers, which is why we offer convenient online support and WhatsApp support.
Online Support: Our dedicated online support team is always ready to assist you with any inquiries or concerns you may have. Whether you need help with product recommendations, order tracking, or assistance with navigating our website, our knowledgeable and friendly team is just a click away. Simply visit our website and click on the "Support" or "Contact Us" section to access our online support. We strive to provide prompt and helpful responses to ensure a smooth and enjoyable shopping experience.
WhatsApp Support: We believe in offering seamless communication channels to cater to your needs. That's why WizeKito provides WhatsApp support, allowing you to reach out to us conveniently through your preferred messaging app. Our WhatsApp support line is available during our business hours, and our dedicated team is ready to assist you with any questions or concerns you may have. Simply save our WhatsApp support number and send us a message. We aim to provide quick and personalized responses to ensure your satisfaction.
Whether you prefer reaching out to us through our online support or via WhatsApp, rest assured that our team is committed to providing you with the highest level of support and assistance. We value your time and strive to ensure that your shopping experience with WizeKito is smooth, convenient, and enjoyable from start to finish.
At WizeKito, we pride ourselves on being a trusted and customer-centric store. We are dedicated to providing top-notch products, hassle-free shopping, and excellent support. Choose WizeKito for all your shopping needs, and let us take care of you every step of the way