Frequently Asked Questions
1. What types of products do you sell?
We offer a wide range of trendy, high-quality products including fashion, electronics, home goods, and more. Our catalog is constantly updated with the latest winning products.
2. Do you offer international shipping?
Yes, we ship our products worldwide. We strive to provide fast shipping methods to ensure your order arrives quickly.
3. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website or the shipping carrier’s website.
4. What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it for a full refund. Please visit our Returns & Refunds page for more details.
5. How can I contact customer support?
You can contact our 24/7 customer support team via email at info@wizekito.com or by filling out the contact form on our Contact Us page.
6. What payment methods do you accept?
We accept a variety of payment methods including credit cards, debit cards, and PayPal.
7. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Typically, orders are delivered within 7-15 business days.
8. Can I change or cancel my order?
Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer support team for assistance.
9. Do you offer discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter to stay updated on the latest deals.
10. How do I create an account?
You can create an account by clicking on the "Sign Up" button on our homepage and filling out the required information.
11. What if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or refund.
12. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them on our Gift Cards page.
13. How can I stay updated on new products?
You can stay updated on new products by subscribing to our newsletter or following us on social media.
14. Can I return an item if I change my mind?
Yes, you can return an item within 30 days of purchase if you change your mind. The item must be in its original condition and packaging.
15. How can I leave a review for a product?
You can leave a review for a product by visiting the product page and clicking on the "Write a Review" button.
16. How long does it take to receive my order?
To gain more information about your shipping time you can visit our Shipping and Handling page.